Help

• General enquiry on bankruptcy and insolvency: 1-877-376-9902 (toll free)
• Enquiries about Bankruptcy and Insolvency Records:
  • By email: osb-bsf@ic.gc.ca
    By telephone: 1-866-941-2863
    By fax: 613-941-9490
• Enquiries about the Unclaimed Funds Database:
  • By telephone: 613-941-5766
• Enquiries about CCAA: 1-877-227-3672 (toll free)
  
• Publication request
• Frequently asked questions about bankruptcy and insolvency:
  • FAQs for debtors (you owe money)
    FAQs for creditors (you are owed money)
    FAQs for trustees on E-Filing
    FAQs for trustees on legislative amendments
• Glossary of bankruptcy and insolvency terms
• Site Map
• For trustees: E-Filing related help

  • If you are experiencing difficulty, please contact the E-Filing Help Desk

    • Email (OSB.efiling.helpdesk@ic.gc.ca)
    • Telephone: 613-288-5233 (National Capital Region)
       1-877-2BSFOSB (1-877-227-3672) (Toll Free)

  • You may also consult the following documents:

    For E-Filing

    • E-Filing – A step-by-step approach
    • Tips on using the E-Filing system
    • E-Filing workarounds
    • FAQs

    For CCAA Online Filing System

    • Step-by-step approach for monitors
• Registration
  • Some online services provided by the Office of the Superintendent of Bankruptcy use special security features such as usernames and passwords to identify and authenticate visitors. To obtain a personal username and password, you must register and create an Industry Canada user account. For an online registration form and specific information about maintaining and accessing your personal account, password and username, visit the Industry Canada Registration page.

  • If you need advice or assistance with registration or your personal account, please contact

    • Industry Canada Web Service Centre
    • Online: info@ic.gc.ca
    • Telephone: 613-954-5031
    • Toll-free: 1-800-328-6189 (Canada)
    • TTY (for hearing-impaired only): 1-866-694-8389 (toll-free)
    • Fax: 613-954-2340
  • Business hours are 8:30 a.m. to 5:00 p.m. (Eastern Time), Monday to Friday.