New Toll-Free Telephone Line

This is to inform you that, effective Monday, June 14, 2010, the Office of the Superintendent of Bankruptcy will be implementing a new toll-free general information telephone number for all of Canada.

Enquiries: 1-877-376-9902, toll-free across Canada
Hours: 8:30 a.m. to 4:30 p.m. local time

New Service Structure

In addition, the OSB is moving to a regionally-centralized model for the handling of calls. This will replace the current structure in which members of the public and stakeholders contact one of our 13 division offices using their local phone numbers. With the new structure, the handling of calls – including the answering of enquiries and registering of complaints – will be the focus of a select group of staff members located in one of the following regional service centres:

• Eastern Regional Service Centre, located in the Montreal office
• Ontario Regional Service Centre, located in the Ottawa division office
• Western Regional Service Centre, located in the Vancouver office and supported by a small team in the Winnipeg office

Calls to all general division office numbers will be redirected to the new toll-free service. We will stop publishing the general office numbers and eventually they will be phased out.

Please note:

• For general requests, such as requests for documents, please call our new toll-free number above.
• You will still be able to call an OSB employee directly. OSB employees will continue to have personal phone lines for carrying out their work.
• There will be no change to the fax numbers for division offices.

Impact on CCAA Filings

The toll-free number for CCAA filings is being replaced by the new toll-free number above. There will be no change to the toll-free fax number for CCAA.

Updating our Publications

As you know, a few of our publications contain our phone numbers. To update the publications, Dealing with Debt and the Inspector’s Handbook, the OSB has printed a bilingual bookmark announcing the new toll-free number. If you would like to order a supply of bookmarks to update the brochures you already have, please send us your order.

Copies of the above two publications sent to you after June 14 will already have a bookmark included in them. Once our small inventory of brochures has been depleted, these brochures will be reprinted with the new phone number.

Our website has being updated to reflect the new telephone number.

These changes are being made in order to offer efficient, effective and consistent quality service to members of the Canadian public and to stakeholders of the insolvency system, to improve our ability to collect data on our enquiry calls so that better information products can be developed, and to support, in general, our compliance programs and the development of new policies through analysis of the requests we receive.